FAQ roma77 —
Complete Answers for You

No, each individual is only permitted to hold one active account on roma77. Registering multiple accounts under the same individual is a violation of our terms of service and may result in all associated accounts being suspended and balances frozen. If you are having trouble accessing your existing account, please contact our customer support team for account recovery assistance.

KYC (Know Your Customer) is an identity verification process required by Roma77 to ensure the safety of all members and to comply with industry standards. You will need to complete KYC before making your first withdrawal by submitting a copy of your identity card (MyKad) and proof of bank account ownership. The process is typically completed within 1 to 24 business hours. KYC only needs to be done once throughout your membership at Roma77.

To change your password, log in to your roma77 account and go to the "Account Settings" or "Security" section. Click "Change Password", then enter your current password and your desired new password. To change your phone number, additional identity verification is required — contact our customer support team via live chat and provide the necessary verification details. Phone number changes are processed within 1 to 3 business days.

The minimum deposit at Roma77 is as low as RM10 for most payment methods. This makes Roma77 highly beginner-friendly for players who want to try the platform without a major commitment. For crypto deposits, the minimum may vary depending on the type of cryptocurrency used. There is no fixed maximum deposit limit; however, VIP members enjoy higher and more flexible deposit limits.

Most deposits at Roma77 are credited instantly or within a few minutes. Deposits via FPX and digital wallets are typically processed immediately. Manual bank transfer deposits may take up to 15 minutes depending on the transaction time. If your deposit has not been credited after 30 minutes, please contact our customer support with proof of transaction (receipt or screenshot) and we will investigate promptly.

roma77 does not charge any processing fees for deposits. The full amount you deposit will be credited to your gaming account. However, your bank or digital wallet provider may apply their own transaction charges, which are beyond roma77's control. To avoid additional charges, we recommend using digital wallet methods, which are typically fee-free for personal users.

Withdrawals at Roma77 are processed within 15 minutes to 3 hours for regular members. VIP members enjoy faster withdrawal processing, typically within 15 minutes. Withdrawals made outside banking hours (after 10 PM or on public holidays) may take slightly longer as they are subject to individual bank systems. Crypto withdrawals are processed within 30 minutes.

There are several reasons a withdrawal may be declined: KYC verification is incomplete, bonus wagering requirements have not been met, the bank account holder name does not match the name on your roma77 account, the daily withdrawal limit has been reached, or there is activity requiring further review by our security team. Check your email or SMS notifications for the exact reason and contact our support team if you need further clarification.

The minimum withdrawal at Roma77 is RM30 per transaction. The daily maximum for regular members is RM50,000, while VIP members can withdraw up to RM200,000 per day. Weekly and monthly limits also apply depending on your VIP membership tier. For withdrawal needs exceeding the standard limits, contact your VIP account manager or our support team for a case-by-case assessment.

The wagering requirement or turnover is the total amount you must wager before bonus funds become eligible for withdrawal. For example, a bonus with a 20x wagering requirement means that if you receive a RM100 bonus, you must place bets totalling RM2,000 before you can withdraw the bonus funds. Wagering requirements vary by bonus type and promotion. Check the roma77 Promotions page for full details on each current offer.

Yes, you can cancel an active bonus through the "Bonus" section in your roma77 account before any wagering has been made using the bonus funds. Once you begin using the bonus funds to play, cancellation is no longer permitted. Please note that if you cancel a bonus, the bonus funds will be removed from your account, but your original deposit will not be affected. Contact our support team if you need assistance with this process.

Yes, roma77 is fully optimised for mobile devices. You can play directly through your phone's web browser without installing any app. Additionally, the roma77 mobile app is available for download on Android and iOS devices, offering a smoother gaming experience with an interface optimised for touchscreens. Download the app via the official roma77 App page.

All games on roma77 use Random Number Generator (RNG) technology certified by independent international auditing bodies. This ensures every game outcome is truly random and cannot be manipulated by any party, including roma77 itself. Live Casino games are additionally monitored in real time by independent overseers. roma77 operates under a gaming licence issued by a recognised authority to ensure compliance and transparency.

If you suspect your Roma77 account has been accessed without authorisation, take immediate action: contact our customer support via live chat to temporarily freeze your account, change your password immediately from another secure device, and review your account login history. The Roma77 security team will investigate any suspicious activity and take appropriate action. We strongly recommend enabling two-factor authentication (2FA) for an added layer of security on your account.

Yes, roma77 fully supports two-factor authentication (2FA). Each time you log in, the system will send an OTP code to your registered phone number as an additional security layer. This means that even if someone knows your password, they still cannot access your account without the OTP code sent to your phone. We strongly recommend all members keep their phone number up to date and active.

roma77 is committed to responsible gaming. You can set daily, weekly, or monthly deposit limits through the "Responsible Gaming" section in your account settings. You can also activate the self-exclusion feature if you feel you need a break from gaming activities for a set period. Limits take effect immediately once set. For more information on responsible gaming, visit our Responsible Gaming page.